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Frequently Asked Questions
We are
your one source for easy peace of mind...
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What makes
Secure Storage Containers, LLC better than other providers?
We deliver the equipment when promised.
If there is a problem, we call you in advance to arrange
alternatives.
We provide clean, well maintained equipment.
Our delivery drivers are professional, polite, and customer
service oriented.
Because we are a local business, we can react quickly to provide
the service that meet your needs.
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Can I order
online?
Yes. Just complete our online quote form and a we will
contact you to finalize the details and make sure you get what
you want when you need it.
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How soon can
my storage unit be delivered?
In most cases, we can make deliveries within forty-eight
(48) hours during the work week. We can provide a definite
delivery day and time frame when you place the order.
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Do I need to
be present for the delivery of my storage unit?
Yes. See important info for
requirements of delivering your unit.
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Is there any
site preparation necessary?
The only thing you need to worry about is that the surface
is fairly level, smooth, and firm. We can deliver on dirt or
grass as long as it is not too soft or wet. We can also deliver
on cement, pavement, asphalt, or gravel. If necessary, we can
provide 4x4 or 4x6 hard wood timbers to place under the unit to
mitigate sinking into soft ground. If you are unsure of the
ground condition suitability at your location, please inform us
so we can discuss preparations and alternatives.
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How much is
the cost of delivery and pickup?
Transportation costs vary depending on your location and the
length of time commitment involved. We can provide an exact
quote when you place your order.
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How secure are
the storage containers?
Our storage containers are made of heavy duty steel which is
very difficult to cut through. Units feature a steel lock box on
the doors where a High Security Lock, available from us for
rental with your unit (if needed), can be placed inside the
steel box to protect from tampering.
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Does my local
municipality require permits for this type of equipment?
That varies from one town to the next. The answer is usually
found in the zoning code for your local municipality. It is your
responsibility as the user to contact your local officials to
find out if permits will be required. However, if we deliver a
unit to you and your municipality subsequently requires it to be
removed, we will remove it promptly.
Many towns post their zoning codes on their websites. Typically,
municipal concerns involve aesthetic appearance and/or proximity
to other structures to maintain proper fire safety clearances.
We minimize aesthetic concerns by keeping our equipment well
painted in neutral colors to blend in with surroundings. We
mitigate fire safety issues by placing units where they won't
block fire exits or prevent access by fire safety vehicles.
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How does the
transaction process work?
Once we can determine your needs and schedule the delivery
of the appropriate unit(s), we will fax or e-mail you a rental
agreement spelling out the details of the transaction.
With new customers, we collect the transportation cost and one
month's rent COD at the time of delivery. Or instead, we can
make the initial charge on your Visa or Mastercard. After the
delivery, we will mail monthly invoices with Net 28 Day payment
terms.
Sale transactions are done on a COD basis with a credit card,
cashier's check, money order, or company check.
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Do I need
insurance to cover the container?
Customer is to carry fire, tornado, flood and
any other necessary insurance. PRIOR TO DELIVERY THE CUSTOMER
MUST HAVE THEIR INSURANCE COMPANY FAX A CERTIFICATE NAMING
SECURE STORAGE CONTAINERS LLC AS AN ADDITIONAL INSURED PARTY.
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How do you
bill for the rented storage container(s)?
Payment can be made by Cash, Credit Card, or
Check. A Credit Check may be performed prior to rental. Delivery
will occur only once payment and insurance certificate are
received by Secure Storage Containers LLC.
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